26 scammed Microsoft tech support call centers closed in India
Microsoft received from users from different countries about 7 thousand complaints related to the activities of Indian call centers.
As part of a two-month operation, police officers from New Delhi (India) arrested 63 operators of 26 fraudulent call centers, posing as tech support for Microsoft, Google, Apple and other large companies. According to Microsoft, in October, police conducted searches in 10 call centers and arrested 24 people. This week, searches were conducted in another 16 call centers, culminating in the arrest of 39 people.
Microsoft employees received from users from 15 different countries about 7 thousand complaints related to the activities of the call centers closed this week. According to the complaints, the victims paid fraudsters from $ 100 to $ 500 for unnecessary services and products.
The basis for the searches was a formal complaint filed by Microsoft against fake call centers. During the search, important evidence was seized, including call recordings and correspondence of “technical support” staff with clients in real time.
In the past two decades, fraudsters who pretend to be tech support have caused a real headache for Windows users. According to a Microsoft report published earlier this year, in 2017, every second Windows user encountered a similar type of fraud. Since 2014, the company has received complaints about the activities of fake technical support through a special portal Report a technical support scam.